Best Zendesk Alternative Helpdesk Software

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Whether you have a team of 2 or 200, Inboxes keep everyone on the same page. Leverage automation to move fast, while always giving customers a human, helpful experience. Our pricing is clear and transparent, so you’ll know exactly what you’re getting and how much it costs right up front.

Compared to Zendesk’s advanced features and many integrations, Groove falls short. On the other hand, Groove comes with a friendly team of customer support agents who are quick to respond to your queries. You shouldn’t count on just a broad array of features and flexible pricing from a popular Customer Support Software. Almost as significant as main features is a quality customer support. Check out if solutions such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you can enjoy personal training or at least a knowledge base you can use.

Access insights that truly matter

You can also auto-assign new messages to various account owners through bots. If you need a simplified version of Zendesk and are willing to move all of your email activity onto a new platform, you might consider Front or Help Scout. Depending on your needs, different tools in this list will be a better fit than others.

For those seeking even more hands-on assistance, Zendesk extends premium support options as add-ons. These include around-the-clock proactive support and a special tool known as Zendesk Assist. Automated service to migrate your data between help desk platforms without programming skills — just follow simple Migration Wizard. In this case, consider Help Desk Migration – the migration price depends on the number of migrated records and goes from $39. Whether you want to merge Zendesk instances or export data from another help desk solution, the automated migration service can do both. The top products based on usability and customer satisfaction, as rated by user reviews.

Zendesk has more all-in-one potential with additional CRM, but Intercom comes closer to being a standalone CRM out of the box

Among the best things about Zendesk is its features, namely Customization & Personalization, Native Integrations, Performance Dashboard. This system allows your team to work faster and better by providing another level of visibility inside the working space. It allows you to unify customer information into one place meaning your team will not have to scavenge all the bits of data from all over the place. Also as part of this tool is the ability to extend the reach of this system through the API.

Salesforce is a customer service solution used by small businesses and freelancers. This software is fast and easy to use since it does not use a conventional user interface. It has a shared inbox and collaboration functionalities to process customer requests. Sugar Serve is a cloud-based customer engagement and support solution designed to deliver personalized customer experiences seamlessly integrated with SugarCRM. This powerful platform focuses on streamlining customer service processes, providing businesses with the tools necessary to manage and resolve customer inquiries effectively. Hiver’s automations, including smart assignment rules, workflows, and Harvey, the AI bot, help automate repetitive tasks.

Helpjuice is known as a self-service portal, meaning users do not have to seek help from a human to get answers to their questions. It automatically answers the user queries by using the available resources and information. The price of the Starter pack of Salesforce is $25 per user/month. If you want to give it a try, you can avail yourself of their 30 days of free trial. Experience the ultimate in AI-powered customer support with DevRev.

Collaborative Inbox offers no reporting capabilities, limited collaboration, and zero scalability. Plus, it doesn’t provide any workflow or automation features. Know your customers, predict their needs, and give them the service they expect. With capabilities that include self-service, live agent, knowledge articles, intelligent advice, video chat, field service, and more, Oracle Service is here for your customer service needs. Connected, clean data allows you to better serve your customers with complete transactional data, marketing promotions, sales history, and more—in one interface. In Kustomer, you get a single-screen view of the entire journeys of your customers.

Front is used by thousands of brans in every industry including SaaS (MongoDB and Hootsuite) and financial services (YCombinator and Better.com). Gorgias is used daily by over 10,000 ecommerce brands of all sizes, including Steve Madden, Marine Layer, Dollar Shave Club, OLIPOP, Campus Protein, Topicals, Linus Tech Tips, Parade, Jaxxon, and more. By contrast, Gorgias deeply integrates with over 100 of the most used apps for online stores, like Klaviyo, Attentive, ReCharge, Yotpo, and Shipbob. Gorgias lets you automate these questions that require instant answers. This frees your team to spend time on conversations that actually need a human touch. One for Front, where you respond to messages, and one on your online store, where you look up customer info (like order numbers and addresses) make changes (like refunds and order edits).

It integrates Twitter, Facebook, Live chat, Phone, and Email into one platform. Besides tracking customer satisfaction, Salesforce offers self-service portals to answer customer queries. Agents can also access real-time indicators to show when a customer is making a request. Zendesk is an excellent customer support platform for large companies. However, because it’s so feature-rich, it comes with a high price tag and will be overkill for most companies. There’s no doubt that Zendesk is a powerful solution, especially for enterprise-size companies that need powerful features for managing customer communication.

Intercom vs Gladly

Zendesk also offers robust reporting features so you can track how your customer support team is performing. Additionally, Hiver’s live chat feature integrates seamlessly with Gmail, providing real-time support to customers. The knowledge base functionality enables the creation and maintenance of a central library of help articles, promoting customer self-service and reducing support volume. Finally, Help Scout enables companies to create customer-facing self-service portals. These portals can include knowledge bases and other such content to help customers find the answers they’re looking for without needing to contact customer support.

• Yes, you can start your 45-day free trial and explore this software.
• Reviewers rate Help Scout an 8.8 vs. Zendesk’s 8.3 for quality of support on G2.
• Before subscribing to any of the paid plans, you can test Kustomer out with their 14-day free trial.
• “With the knowledge base in Front, you don’t need to manage another vendor, and it’s ready to go as soon as you hit publish,” Front Head of Product Maya Eichler said at the company’s virtual event.

But Collaborative Inbox is free, lightweight, and gets the job done. With Superhuman Enterprise, you’ll get concierge onboarding, a dedicated account team, and SOC-2 compliance. We miss notifications from tools like Google Docs, Hubspot, or Salesforce. Fly through your inbox twice as fast, eliminate distractions, and (finally) end email anxiety. But each Front alternative is best for a specific type of business (and use case).

Freshdesk vs Front

All three prices are for a user per month billed monthly, but you can also set up annual billing. The one special tier is Zoho Desk Express for €9 per user per month billed monthly. This somewhat limited option is available to small teams with a tighter budget.

Until 2021, Zendesk also had free versions of their products, but the company has discontinued them. Hence, if customer service tools were an Italian mafia, Zendesk would be its godfather. It’s one of the oldest and most comprehensive help desk tools on the market. Founded in 2007 in a small loft somewhere in Copenhagen, Zendesk is one of the oldest customer service tools out there. The very idea of it arose from the complicated old-school ticketing systems.

Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. This robust platform offers a high-definition view of customer experiences by providing real-time insights into satisfaction, sentiment analysis, case resolution time, agent performance, and more. Front’s omnichannel, shared inbox allows you to collect customer messages from all your communication channels. This enables all departments to collaborate seamlessly, organizing their messages and delivering timely support to customers while maintaining a personal connection. This customer communication platform enables companies to provide support at scale. Front uses the simplicity of an email inbox and combines it with the automation and insights typical for a CRM to manage customer communication.

The stick is the pressure from the market to do more with a fixed budget, or even more with less. By bringing all these features under the same roof, Front can use artificial intelligence to generate smarter automatic responses so that teams can focus on what’s important. Timetoreply is also ISO27001 certified and fully compliant with GDPR, so your teams can work safely in the knowledge that they’re operating securely and within all regulatory bounds. Companies can track their team’s performance against their goals and service-level agreements.

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