You can return the product and get a full refund or exchange the product for another one. You can return a product for up to 30 days from the date you purchased it. After 30 days you can get it exchanged.
Any product you return must be in the same condition you received it and in the original packaging. Shipping is non-refundable.
Product descriptions are pulled from eBay or manufacturer websites. In some cases, you may be sent to the manufacturer's website to replace a product.
Refund deduction guidelines table
|
Condition of return
|
Refund deduction guidance
|
Excellent condition:
- Unused, undamaged, or unaltered
- All items included in the original package
- Factory or vacuum seal must not be broken/opened (if applicable)
- Original tags included & attached (where applicable)
- Must include provided certificates of authenticity, grading, or appraisal
|
No deductions – shipping non-refundable
|
Good condition:
- Missing original packaging
- Factory or vacuum seal is broken/opened, but the item is still in its original condition
- Original tags included but unattached
|
10% deduction
|
Fair condition:
- Missing parts
- Some signs of wear or use
- Item has been installed
- Item has been registered or user has not logged out of the device’s account, and it cannot easily be set back to factory settings
- Original tags missing
|
15%–30% deduction
|
Poor condition:
- Significant signs of wear, or significantly different than how it was shipped to the buyer
- Missing essential parts
- Item is damaged, scratched, defective, or requires service or repair
- Missing provided certificates of authenticity, grading, or appraisal
- Opened items that cannot be resold (perishables, liquor, makeup)
|
35%–50% deduction
|
